Review the following FAQs that can possibly save you an email!
F.A.Q.
Can I pick up my book in-store?
Absolutely! All 3 of our locations offer “In-Store Pickup” at checkout! Double-check that you’ve chosen the correct store location. We’re unable to transfer orders between locations once they’ve been placed.
If a location is unavailable for pickup that is because they do not have the item in-stock at that location.
What do I need to bring to pick up my order?
Please bring your order confirmation email (your emailed receipt) that includes your order number when picking up your items.
How long do I have to pick up my order?
You have 3 weeks from the date your order is marked "ready for pickup" to collect your order. Please make sure to put an e-mail or phone number when checking out in case our team had updates on your order.
For more information on order pick-ups please view our entire store policy.
Can I order multiple pre-orders together?
You absolutely can! Just be mindful that we will hold your entire order until the final book in your order is released.
If you want to receive your books as they release, we recommend you place separate orders for your books.
Can I cancel my order after placing it?
No. All sales are final and we do not allow cancellations, including for preorders and merchandise. Please double-check your order before checking out.
How do I know when my order has shipped?
You'll receive a tracking link once your package is dropped off with USPS or UPS. Please note: if a label is created, it does not mean the order has shipped yet.
Do you offer international shipping?
No. We currently only ship within the U.S.
What if I entered the wrong shipping address?
If your order is returned to us due to an incorrect or incomplete address:
- You’ll need to pay additional shipping to resend it
If you don’t cover the reship cost, your order will not be resent or refunded
Can I get gift wrapping or a message included with my order?
No, we do not offer gift packaging or gift messages at this time.
What if I bought a ticket to a store event that includes a book that I can no longer attend?
- You have 3 weeks after the event to pick up your book in-store.
- If the event is off-site, your book will be for pickup at the nearest store to that off-site location.
- If you have additional questions, email hello@steamylit.com
After 3 weeks, the book will be restocked with no refund or store credit issued.
Full Event Ticket Policy
Review the following FAQs that can possibly save you an email!
Shipping / Returns
How long does it take to ship my order?
Please allow up to 3 weeks for your order to be fulfilled. We usually ship faster, but this buffer gives us flexibility and ensures quality.
If your order includes a preorder item, everything will ship together once all items are available.
To seperate your orders after placing an order email hello@steamylit with your order number in the subject so we can assist you.
(Please note this will incur additional shipping charges)
Are products returnable or exchangeable?
Unfortunately, we do not accept returns or issue full refunds. However, if your item arrives damaged or there’s a fulfillment error, you may qualify for store credit or a partial refund on a case-by-case basis.
To request help, email hello@steamylit.com within 30 days of delivery and include your order number, and any necessary photos you would like to share with us.
What qualifies a book damaged?
We consider an item damaged if it has:
- Large scratches or gouges on the cover/spine/dust jacket
- Missing or misprinted pages
- Water damage or severe binding issues
- Rips/tears larger than 2 inches
We do not consider the following as damage:
- Minor corner dents or edge wear
- Small scuffs or scratches
- Cosmetic issues under 2 inches that do not affect readability
Please Note: All books in our store come from the printer, to the publisher, then to us, and then to you. Minimal wear is to be expected. We do our best to inspect every book and only send out those within our given parameters from the publisher as acceptable.
My order came damaged, what do I do?
We’re so sorry your order arrived damaged, defective, or incorrect. Please email us at help@steamylit.com as soon as possible so we can make it right.
Be sure to include your order number in the subject line and attach any relevant photos that can help us better understand the issue. Once we receive your email, our team will review everything and help with the best next steps.
Please note: Media Mail does not include insurance. If you choose Media Mail at checkout, you do so at your own risk. We are unable to replace or refund items damaged in transit when a claim cannot be filed with USPS.
My package is lost, what do I do?
If your tracking number shows a package as "delivered" but you have not received it:
- Wait 72 hours, as carriers sometimes scan early.
- If the package still hasn’t arrived, contact us at hello@steamylit.com within 30 days of the delivery date.
We are unable to assist with lost packages after 30 days.
Please note: If you chose Media Mail for your order, it does not include insurance. Therefore, we are unable to replace or refund items lost transit when a claim cannot be filed with USPS.
My package says delivered, but it is not here?
Please wait 72 hours after it’s marked delivered — sometimes carriers scan early. If it still hasn't arrived, contact us at hello@steamylit.com within 30 days of the delivery date.
Please note: If you chose Media Mail for your order, it does not include insurance. Therefore, we are unable to replace or refund items lost transit when a claim cannot be filed with USPS.
Store Policy
Still have additional questions email us at hello@steamylit.com or view the entire store policy.