Shipping policy

SHIPPING POLICY

Thank you for choosing Steamy Lit Bookstore!

Please note that only our Miami and Fort Lauderdale locations are able to process and ship online orders.

Orders placed for pickup at our Tampa location cannot be shipped. If you would like your order shipped, please place your order through our Miami or Fort Lauderdale locations.

If an item only shows Tampa as available, it means that our Miami and Fort Lauderdale locations are sold out of that title. In that case, if you place an order for pickup in Tampa, the order must be picked up at our Tampa location and cannot be transferred or shipped from another store.

Fulfillment Timeline

- Orders are processed within 3 weeks, sometimes sooner but 3 weeks at least.

- Pre-ordered titles (titles purchased before release day) begin to be shipped the week of their release date.

- If your order contains a preorder item, your entire order will be held until all items are ready to ship.

Carriers & Tracking

  • We ship via USPS and UPS (domestic only).

  • You will receive a tracking link once your order is dropped off with the carrier.

  • A shipping label being created does not mean your order has shipped yet. Tracking updates may take anywhere from 1 to 2 weeks.

  • Customers who choose to use a third-party mail forwarding or package forwarding service do so at their own risk.

  • Steamy Lit is responsible for the condition of your order only until it is successfully delivered to the shipping address provided at checkout. Once a package has been delivered to a forwarding facility and accepted by that facility, our responsibility for the shipment ends.

Flat-Rate Shipping

- All orders are charged a flat shipping rate, shown at checkout. With the option for Media Mail ( no insurance).
**Please Note: Steamy Lit is not responsible for lost, stolen, or damaged packages shipped via Media Mail**

  • International shipping is currently available to select countries and may change based on government regulations or carrier restrictions.

  • Customers who choose to use a third-party mail forwarding or package forwarding service do so at their own risk.

  • Steamy Lit is responsible for the condition of your order only until it is successfully delivered to the shipping address provided at checkout. Once a package has been delivered to a forwarding facility and accepted by that facility, our responsibility for the shipment ends

  • We are not responsible for any import fees, customs or VAT charges. Please note if a package is refused due to any customs or VAT charges, this would not be eligible for a refund.

Incorrect Addresses & Returned Packages

- If a package is returned due to an incorrect or incomplete address, the customer is responsible for return shipping costs.

- If the reship fee is not paid, the order will not be resent or refunded.

Replacements

If a replacement is approved:

- The original item must be returned before a replacement is sent.

- We will provide a return shipping label, and the cost of the label will be invoiced to the customer before the replacement is sent.

- The label must be used or scanned within 5 business days (excluding holidays).

- Once the return is marked as delivered to us, your replacement will be processed within 30 days (excluding holidays).

LOST PACKAGES

- If your tracking number shows a package as "delivered" but you have not received it:

    • Wait 72 hours, as carriers sometimes scan early.
    • If the package still hasn’t arrived, contact us at hello@steamylit.com within 30 days of the delivery date.

We are unable to assist with lost packages after 30 days.

Please note: USPS Media Mail does not include insurance. If you choose Media Mail at checkout, you do so at your own risk. We are unable to replace or refund items damaged in transit when a claim cannot be filed with USPS.