Refund policy

RETURNS & REFUNDS

Online Return/Exchange Policy

  • We do not accept returns.
  • We offer store credit or a partial refund on a case-by-case basis if your item arrives damaged or there is a fulfillment error.

     

     

Please note: USPS Media Mail does not include insurance. If you choose Media Mail at checkout, you do so at your own risk. We are unable to replace or refund items damaged in transit when a claim cannot be filed with USPS.

To request assistance:

  • Email hello@steamylit.com within 30 days of the delivery date.
  • Include your order number and clear photos of the issue.
  • We do not offer full refunds under any circumstance.

In-Store Return/Exchange Policy

  • We do not offer returns, but we’re happy to offer exchanges for eligible items.
  • Exchanges must be made within 30 days of purchase
  • Items must be in new, unused condition with original packaging (if applicable).
  • Books must be unread and free of damage (no bent pages, cracked spines, or markings).
  • Apparel must be unworn and unwashed, with all tags still attached.
  • Sale items, special event items, and final sale items are not eligible for exchange.
  • Exchanges made in-store require the original receipt for proof of purchase.

We do not offer store credit for exchanged items—only a one-time exchange for an item of equal or greater value (customer pays the difference if applicable).


DAMAGED ITEMS POLICY

We consider an item damaged if:

  • There are deep scratches or gouges on the cover, spine, or dust jacket.
  • Pages are missing or misprinted.
  • There is significant water damage or binding issues.
  • Tears larger than 2 inches are visible.

We do not consider the following as damage:

  • Minor corner dents or edge wear.
  • Light scuff marks or scratches.
  • Small cosmetic imperfections under 2 inches.

All claims are handled case by case. If approved, we may offer store credit, a replacement (if inventory allows).

Please note: USPS Media Mail does not include insurance. If you choose Media Mail at checkout, you do so at your own risk. We are unable to replace or refund items damaged in transit when a claim cannot be filed with USPS.