Returns & Refunds Policy

RETURNS & REFUNDS

Online Return/Exchange Policy

• We do not accept returns.
• We offer store credit or a partial refund on a case-by-case basis if your item arrives damaged or there is a fulfillment error.

To request assistance:

• Email hello@steamylit.com within 30 days of the delivery date.
• Include your order number and clear photos of the issue.
• We do not offer full refunds under any circumstance.

In-Store Return/Exchange Policy

• We do not offer returns, but we’re happy to offer exchanges for eligible items.
  
• Exchanges must be made within 30 days of purchase
  
• Items must be in new, unused condition with original packaging (if applicable).
  
• Books must be unread and free of damage (no bent pages, cracked spines, or markings).
  
• Apparel must be unworn and unwashed, with all tags still attached.
  
• Sale items, special event items, and final sale items are not eligible for exchange.
  
• Exchanges made in-store require the original receipt for proof of purchase.
  
  

We do not offer store credit for exchanged items—only a one-time exchange for an item of equal or greater value (customer pays the difference if applicable).

 

DAMAGED ITEMS POLICY

We consider an item damaged if:

• There are deep scratches or gouges on the cover, spine, or dust jacket.
  
• Pages are missing or misprinted.
  
• There is significant water damage or binding issues.
  
• Tears larger than 2 inches are visible.
  
  

We do not consider the following as damage:

• Minor corner dents or edge wear.
  
• Light scuff marks or scratches.
  
• Small cosmetic imperfections under 2 inches.
  
  

All claims are handled case by case. If approved, we may offer store credit, a replacement (if inventory allows).