Full Store Policy

PAYMENTS & ORDER CANCELLATIONS

• All sales are final.
  
• We do not allow order cancellations once an order has been placed. This includes all regular books, merchandise, and preorders.
  
• Please review your cart carefully before checking out.
  
• Discount codes cannot be applied retroactively.
  

IN-STORE PICKUP POLICY

• Please double-check that you select the correct store location for pickup at checkout—we cannot transfer orders between locations.
• You will receive an email once your order is ready for pickup. Please wait for this email before coming in.
• Bring your receipt or order confirmation email that includes your order number when picking up.
• You have 3 weeks from the date your order is marked "ready for pickup" to collect it.

After 3 weeks, unclaimed orders will be restocked, and no refund will be issued unless you contact our customer service team within the 3-week window at hello@steamylit.com

RETURNS & REFUNDS

Online Return / Exchange Policy

• We do not accept returns.

• We offer store credit or a partial refund on a case-by-case basis if your item arrives damaged or there is a fulfillment error.

To request assistance:

• Email hello@steamylit.com within 30 days of the delivery date.

• Include your order number and clear photos of the issue.

• We do not offer full refunds under any circumstances.

Please note: USPS Media Mail does not include insurance. If you choose Media Mail at checkout, you do so at your own risk. We are unable to replace or refund items damaged in transit when a claim cannot be filed with USPS.

In-Store Return/Exchange Policy

• We do not offer returns, but we’re happy to offer exchanges for eligible items.

• Exchanges must be made within 30 days of purchase.

• Items must be in new, unused condition with original packaging (if applicable).

• Books must be unread and free of damage (no bent pages, cracked spines, or markings).

• Apparel must be unworn and unwashed, with all tags still attached.

• Sale items, special event items, and final sale items are not eligible for exchange.

• Exchanges made in-store require the original receipt for proof of purchase.
  
  We do not offer store credit for exchanged items—only a one-time exchange for an item of equal or greater value (customer pays the difference if applicable).

DAMAGED ITEMS POLICY

We consider an item damaged if:

• There are deep scratches or gouges on the cover, spine, or dust jacket.
  
• Pages are missing or misprinted.
  
• There is significant water damage or binding issues.
  
• Tears larger than 2 inches are visible.
  
  

We do not consider the following as damage:

• Minor corner dents or edge wear.
  
• Light scuff marks or scratches.
  
• Small cosmetic imperfections under 2 inches.
  
  

All claims are handled case by case. If approved, we may offer store credit, a replacement (if inventory allows).

Please note: USPS Media Mail does not include insurance. If you choose Media Mail at checkout, you do so at your own risk. We are unable to replace or refund items damaged in transit when a claim cannot be filed with USPS.

SHIPPING POLICY

Thank you for choosing Steamy Lit Bookstore!

Please note that only our Miami and Fort Lauderdale locations are able to process and ship online orders.

Orders placed for pickup at our Tampa location cannot be shipped. If you would like your order shipped, please place your order through our Miami or Fort Lauderdale locations.

If an item only shows Tampa as available, it means that our Miami and Fort Lauderdale locations are sold out of that title. In that case, if you place an order for pickup in Tampa, the order must be picked up at our Tampa location and cannot be transferred or shipped from another store.

Fulfillment Timeline

• Orders are processed within 3 weeks.
• Pre-ordered titles (titles purchased before release day) begin to be shipped the week of their release date.
• If your order contains a preorder item, your entire order will be held until all items are ready to shipped. If you would like your pre-order items to be shipped separately (place your order separately or e-mail customer service hello@steamylit.com, additional shipping costs may apply. 
• International shipping is available to select countries and may change based on government regulations or carrier restrictions.

Carriers & Tracking

• We ship via USPS and UPS (domestic only).
• You will receive a tracking link once your order is dropped off with the carrier.
• A shipping label being created does not mean your order has shipped yet. Tracking updates may take anywhere from 1 to 2 weeks.
  
• Customers who choose to use a third-party mail forwarding or package forwarding service do so at their own risk.
• Steamy Lit is responsible for the condition of your order only until it is successfully delivered to the shipping address provided at checkout. Once a package has been delivered to a forwarding facility and accepted by that facility, our responsibility for the shipment ends

Flat-Rate Shipping

All orders are charged a flat shipping rate, shown at checkout. With the option for Media Mail ( no insurance).
**Please Note: Steamy Lit is not responsible for lost, stolen, or damaged packages shipped via Media Mail**

• International shipping is currently available to select countries and may change based on government regulations or carrier restrictions.
• Customers who choose to use a third-party mail forwarding or package forwarding service do so at their own risk.
• Steamy Lit is responsible for the condition of your order only until it is successfully delivered to the shipping address provided at checkout. Once a package has been delivered to a forwarding facility and accepted by that facility, our responsibility for the shipment ends
• We are not responsible for any import fees, customs, or VAT charges. Please note if a package is refused due to any customs or VAT charges, this would not be eligible for a refund. 

Incorrect Addresses & Returned Packages

• If a package is returned due to an incorrect or incomplete address, the customer is responsible for return shipping costs.
• If the reship fee is not paid, the order will not be resent or refunded.
  
  

Replacements

If a replacement is approved:

• The original item must be returned before a replacement is sent.
• We will provide a return shipping label, and the cost of the label will be invoiced to the customer before the replacement is sent.
• The label must be used or scanned within 5 business days (excluding holidays).
• Once the return is marked as delivered to us, your replacement will be processed within 30 days (excluding holidays).
  
  

LOST PACKAGES

• If your tracking number shows a package as "delivered" but you have not received it:
  
  • Wait 72 hours, as carriers sometimes scan early.
    
  • If the package still hasn’t arrived, contact us at hello@steamylit.com within 30 days of the delivery date.
    
  • We are unable to assist with lost packages after 30 days.
    

Please note: USPS Media Mail does not include insurance. If you choose Media Mail at checkout, you do so at your own risk. We are unable to replace or refund items damaged in transit when a claim cannot be filed with USPS.

EVENTS POLICY

• One ticket = one person.
• Paid tickets are non-refundable
• All author events/signings have different signing book limits. Please ensure to read the ticket page/ flyer and caption in its entirety. 
• Your purchase confirmation order number is your ticket to the event.

Book Ticket Vs Voucher Ticket

• Book Ticket = Includes the book + your entrance to the event.
• Voucher = A $15 voucher to spend in our store during the event + entrance to the event. Please note: Vouchers may only be redeemed in person by the registered attendee during the time of the event.

If your event ticket includes a book and you could not attend the event:

• You have 3 weeks days to pick it up in-store.
• If the event was held off-site, your book will be at the nearest store location from that off-site event.

After 3 weeks, the book will be restocked, and no refund or store credit will be issued.

If you have additional questions, please email hello@steamylit.com

ADA Accessibility:

Steamy Lit is committed to providing an inclusive and accessible experience for all guests. If you require an accommodation to participate in one of our events, please contact us at hello@steamylit.com as soon as possible so we can accommodate your needs.